Effective Date: May 9, 2025
Last Updated: May 9, 2025
This Privacy Policy describes how Adepa Mall GH ("we", "us", or "our") collects, uses, and shares information when you use any of
the Adepa Mall mobile applications — Adepa Mall (customer app), Adepa Mall Vendor (vendor app), and Adepa Mall Delivery
(delivery app) — collectively referred to as "the Apps".
By using any of the Apps, you agree to the terms of this Privacy Policy.
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1. Information We Collect
a) Information You Provide
- Full name, email address, phone number, and password when you register an account
- Delivery address and location details
- Payment information (processed securely through third-party payment providers — we do not store card details)
- Profile photo (optional)
- Business details for vendors (business name, address, menu/product listings)
b) Information Collected Automatically
- Device information (device model, operating system, unique device identifiers)
- App usage data (pages viewed, features used, time spent)
- IP address and general location data
- Crash reports and performance data
c) Location Information
- Adepa Mall (customer app): We collect your location to show nearby restaurants and vendors and to facilitate accurate
delivery.
- Adepa Mall Delivery (delivery app): We collect real-time location data while you are on an active delivery to allow customers
and vendors to track order progress.
- Adepa Mall Vendor (vendor app): We collect your business location to display your store to nearby customers.
Location data is only collected while the app is in use (foreground). We do not track your location in the background unless
you have an active delivery in progress (delivery app only).
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2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process and fulfill orders
- Connect customers, vendors, and delivery personnel
- Send order confirmations, status updates, and notifications
- Provide customer support
- Improve and personalize the Apps
- Detect and prevent fraud or abuse
- Comply with legal obligations
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3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Vendors — customers' names, delivery addresses, and order details are shared with vendors to fulfill orders
- Delivery Personnel — delivery address and customer contact details are shared to complete deliveries
- Customers — vendor name, location, and menu/product details are visible to customers
- Firebase (Google) — we use Firebase for authentication, push notifications, and crash reporting
- Payment Processors — payment details are handled by our third-party payment provider
- Law enforcement — if required by law or to protect the rights and safety of our users
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4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion
of your account and associated data at any time by contacting us.
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5. Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS) and
secure storage. However, no method of transmission over the internet is 100% secure.
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6. Children's Privacy
Our Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children
under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.
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7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for location access at any time through your device settings
To exercise any of these rights, contact us at the email below.
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8. Third-Party Services
Our Apps use the following third-party services, each with their own privacy policies:
- Google Firebase — analytics, authentication, push notifications, crash reporting
- Google Maps — location and mapping services
- Facebook SDK — social login (customer app)
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9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last
Updated" date at the top of this page. Continued use of the Apps after changes constitutes acceptance of the updated policy.
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10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Adepa Mall GH
Email: support@adepamallgh.com
Website: https://adepamallgh.com
